Reporting Using a Mobile Phone
Are you having problems moving or clearing goods across borders?
Select a country from the list above and SMS the NTB to the focal point:
And tell us:
- What is the problem?
- Where and when did it happen?
- Company/Trader’s name
- Company/Trader’s contact number
How Does the Process Work
- Complainant sends text message to have their problem registered
- Complaint stored in the NTB system and Administrator notified
- Administrator assigns RECs and Focal Points to resolve the complaint
- Complainant notified that the complaint has been referred to a Focal Point and is being attended to
- RECs and Focal Points start resolution process and post comments
- Administrator changes status of complaint to Resolved in system
- Complainant notified that the complaint has been resolved
